MyVMall

Legal

Privacy Policy

Last updated · 13 July 2026

Effective Date: 13 July 2026 · Last Updated: 13 July 2026

1. Introduction

Welcome to myvmall.com(the "Platform," "we," "us," or "our"), an online marketplace operated by ARC Technologies LLC, a company registered in United Arab Emirates under registration number 2647177, with its registered office at Sharjah Media City (Shams), Sharjah, United Arab Emirates.

myvmall.comallows users to buy and sell goods through fixed-price listings, negotiated offers, and auction-style bidding. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or otherwise interact with our services (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

2. Who We Are (Data Controller)

  • Legal Entity: ARC Technologies LLC
  • Trading / Brand Name: MyVMall
  • Registered Address: Sharjah Media City (Shams), Sharjah, United Arab Emirates
  • Country of Incorporation: United Arab Emirates
  • D-U-N-S Number: To be assigned
  • Contact Email: admin@myvmall.com
  • Contact Phone: +971 50 144 6406
  • Data Protection Officer: Not applicable

3. Information We Collect

3.1 Information You Provide to Us

  • Account Information: full name, email address, phone number, password, date of birth, profile photo.
  • Identity Verification: government-issued ID, proof of address, or other KYC documents where required for seller verification, high-value transactions, or fraud prevention.
  • Listing Information: item descriptions, photos, prices, auction start/reserve prices, category, and location of goods.
  • Transaction Information: bids placed, offers made and accepted/rejected, purchase history, payment method details (processed by our third-party payment partners — see Section 6), shipping address, invoices.
  • Communications: messages exchanged between buyers and sellers through our messaging system, customer support inquiries, dispute/claim submissions.
  • Payment Information: bank account details, card details, or digital wallet identifiers submitted to our payment processing partners. We do not store full card numbers on our own servers.

3.2 Information Collected Automatically

  • Device and Usage Data: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time spent, and clickstream data.
  • Location Data: approximate location derived from IP address, or precise location if you grant permission via our mobile app (e.g., to show local listings).
  • Cookies and Similar Technologies: see Section 8.

3.3 Information from Third Parties

  • Identity verification providers.
  • Payment processors and fraud-prevention services.
  • Shipping and logistics partners.
  • Social media platforms, if you choose to register or log in via a third-party account (e.g., Google, Apple, Facebook).

4. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Operate the marketplace, including listings, bidding, offers, negotiated sales, and checkout.
  • Facilitate communication between buyers and sellers.
  • Process payments and payouts through our third-party payment partners.
  • Verify identity and prevent fraud, money laundering, and abuse of the Platform.
  • Provide customer support and resolve disputes between users.
  • Send transactional communications (order confirmations, bid alerts, outbid notifications, shipping updates).
  • Send marketing communications, where you have opted in (you may opt out at any time).
  • Improve, personalize, and secure the Services, including analytics and troubleshooting.
  • Comply with legal obligations, including tax, customs, and anti-fraud/AML regulations applicable in United Arab Emirates and other markets we operate in.

5. Legal Basis for Processing

Where required under applicable data protection law (including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021)), we process personal data on the following bases:

  • Performance of a contract (e.g., to process your transactions and enable marketplace functionality).
  • Consent (e.g., for marketing communications or optional location tracking).
  • Legitimate interests (e.g., fraud prevention, platform security, service improvement).
  • Legal obligation (e.g., tax reporting, responding to lawful government requests).

6. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Other Users:sellers can see a buyer's shipping name/address and contact details necessary to fulfill an order; buyers can see a seller's public storefront name, ratings, and listing details. Bid history may be visible to other bidders in an auction (typically pseudonymized).
  • Payment Processors: to process payments, refunds, and payouts.
  • Shipping and Logistics Partners: to fulfill and track deliveries.
  • Identity Verification Providers: to confirm seller/buyer identity where required.
  • Service Providers: cloud hosting, analytics, customer support tools, and marketing platforms, under contractual confidentiality obligations.
  • Legal and Regulatory Authorities: where required by law, court order, or to protect our rights, users, or the public.
  • Business Transfers: in connection with a merger, acquisition, or sale of assets involving ARC Technologies LLC, subject to standard confidentiality protections.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including United Arab Emirates and other countries where our service providers operate. Where we transfer personal data internationally, we take steps to ensure an adequate level of protection consistent with applicable law, such as standard contractual clauses or adequacy decisions.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep you logged in and remember preferences.
  • Understand how users interact with the Platform (analytics).
  • Support advertising and retargeting, where permitted and consented to.

You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Platform.

9. Data Retention

We retain personal data for as long as necessary to:

  • Maintain your account and provide the Services.
  • Comply with legal, tax, accounting, or regulatory requirements (typically 7 years for transaction records).
  • Resolve disputes and enforce our agreements.

When no longer needed, data is securely deleted or anonymized.

10. Data Security

We implement technical and organizational measures — including encryption in transit, access controls, and monitoring — designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, contact us immediately at admin@myvmall.com.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data, subject to legal retention requirements.
  • Object to or restrict certain processing (e.g., marketing).
  • Withdraw consent where processing is based on consent.
  • Request a copy of your data in a portable format.
  • Lodge a complaint with the relevant data protection authority in United Arab Emirates.

To exercise these rights, contact us at admin@myvmall.com. We may need to verify your identity before fulfilling a request.

12. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

13. Third-Party Links and Services

The Platform may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

14. Marketing Communications

You may receive promotional emails, SMS, or push notifications from us. You can opt out at any time by clicking "unsubscribe" in any marketing email, adjusting notification settings in your account, or contacting us at admin@myvmall.com. Transactional notifications (e.g., bid confirmations, order updates) are not considered marketing and cannot be opted out of while your account is active.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or an in-app notice, and will update the "Last Updated" date above. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact ARC Technologies LLC, operating the myvmall.com platform:

  • Registered Address: Sharjah Media City (Shams), Sharjah, United Arab Emirates
  • Email: admin@myvmall.com
  • Phone: +971 50 144 6406